Your privacy matters to us. This policy aims to help you comprehend the information we gather about you, its purpose, your rights, and how to exercise them. On this page, for each aspect of our privacy policy, you’ll find a heading, a summary, and a comprehensive statement outlining our privacy practices.
YOUR PRIVACY (SUMMARIZED)
What?
We collect details about your identity, account, purchases, and usage of our services.
How?
When you browse our websites, download our mobile apps, or engage with us, we gather specific information about you.
Why?
To enhance your experience, address queries, process purchases, provide personalized offers, manage our platforms, and applications.
Where?
Based in Canada, some suppliers may access your information outside the country.
Who else?
Third-party suppliers supporting hosting, support, maintenance, mail delivery, text messaging, data analysis, website evaluation, advertising, marketing, product customization, fraud protection, risk reduction, and payment processing may access specific information.
What are your rights?
You possess privacy rights, including the right to request access or correction by contacting us at [email protected].
Cookies
We use cookies for navigation, preferences, and service improvement.
Your consent
You have the right to withdraw consent, but this may limit certain services.
When you provide personal information via our platforms, mobile apps, or any service involving its transmission, you agree to its handling as described. In some cases, we may request affirmative consent.
HOW WE USE COLLECTED PERSONAL DATA
We use personal data within legal limits. No automated decisions solely impact you. We use your data for identification, financial transactions, IT analytics, and Biometric Data for eyewear suggestions.
What is personal information?
Any information identifying you or allowing individualization is personal information (e.g., name, credit card, purchase history).
How do we collect personal information?
Through sign-ups, purchases, events, registrations, submissions, interactions, and automatic collection methods (see cookie policy).
What personal information do we collect and why?
Contact information for communication and services, purchase information for processing, account information for access and promotions, website usage information for administration, and communication information for responding.
Job application information
Educational background, employment history, and other relevant details are collected to analyze and make employment decisions.
In general…
We may use personal information to meet legal obligations, prevent cyber threats and fraud, respond to requests and orders, protect rights, and cooperate in legal proceedings.
With Whom We Share Your Personal Information?
We may disclose your personal information to service providers or other third parties, taking reasonable steps to ensure their compliance with applicable privacy laws.
Category of Third Party
What They Do
Service Providers
We engage service providers to process personal information on our behalf.
Categories of service providers handling your personal information include
Hosting, infrastructure, and storage providers
Payment processing services
Communications services
Analytical services
Online engagement
Ad conversion tracking and personalized content
Text messaging services
Fraud protection and risk reduction
Product customization
Order fulfillment and shipping
Mail delivery services
Website evaluation services
Marketing services
Social Media, Advertising, and Analytics Partners
We may share information about your site usage with partners who may combine it with other data from their services.
Partners may include:
Google Analytics
Adobe Analytics
Social networks
Image-sharing networks
Video-hosting platforms
Affiliate partners
Affiliated Companies
We may share personal information with affiliated companies within the limits of applicable law, for compliance, security, or processing on their behalf.
We may also disclose your personal information as required or permitted by law, for example, to prevent fraud, respond to emergencies, or comply with government investigations.
Where Do We Keep Your Personal Information?
We typically store your personal information in Canada but may store it in other countries, like the United States, when working with other companies or affiliates.
Your information may be subject to different privacy rules in other regions, and those places may share your information with their government or law enforcement.
Regardless of location, we adhere to this Policy and relevant privacy laws to protect your information.
How Long Do We Keep Your Personal Information?
We retain your personal information as needed for the purposes outlined in this policy, legal compliance, dispute resolution, or agreements with customers or partners.
You can withdraw your consent by emailing [email protected].
How Do We Protect Your Personal Information?
Security Measures
We implement physical, administrative, and technical safeguards to ensure the confidentiality and security of your personal information, preventing unauthorized access.
While we employ reasonable safeguards, no security measure is entirely guaranteed. If you suspect a security concern, contact us immediately at the provided address.
What Are Your Rights Regarding Personal Information?
Access, Deletion, and Rectification
You can access and request correction or deletion of your personal information as permitted by law.
Consent Withdrawal
You may withdraw consent, but this might affect our ability to provide products or services.
To exercise your rights, contact our Privacy Officer at [email protected], providing identification for verification.
How to Contact Us?
For inquiries or complaints about our privacy practices, contact our Privacy Officer:
Privacy Officer
OnlineLenses.ca
[email protected]
Cookie Policy
Before you browse our site, we want to inform you simply, clearly, and transparently about our use of cookies and similar technologies.
When Does This Policy Apply?
This Policy outlines the personal information collected through our site and its usage. Please read it alongside our website privacy policy, available here.
What Are Cookies?
Cookies are small text documents stored on your computer or device (maintained by your browser) when you visit a website. They often contain a unique identifier for recognizing the cookie on your subsequent visits. Cookies facilitate website functionality, enhance browsing, and provide information to owners, especially regarding audience measurement.
Cookies don’t damage your device but assist in finding preferences, pre-filling fields, or customizing content. This data helps improve our site’s ergonomics and services based on your interests.
What Is Interest-Based Advertising, and Do We Conduct Any?
Legal requirements may mandate disabling, with your permission sought for activation, functionalities that locate, identify, or profile you. If applicable, we comply with these requirements.
Interest-based advertising involves noting preferences and interests through cookies to display relevant advertising and marketing materials.
We engage in interest-based advertising, using partners for ads based on your browsing history and personalized content.
Do We Use Cookies, and Why?
We deploy both our own and third-party cookies on your browser or device through our site. Some expire at the end of your session, while others persist for up to 24 months unless uninstalled.
We use cookies for site functionality, marketing, performance analysis, security, and bug identification.
We categorize cookies into:
Essential Cookies: Required for core site functions.
Functional Cookies: Provide specific functionality and remember preferences.
Analytical Cookies: Generate aggregated statistical data about user traffic and behavior.
Marketing Cookies: Serve ads aligning with your interests.
Cookies may be first-party (managed by us) or third-party (managed by partners).
How Can You Manage Your Cookie Preferences?
You may choose to allow all, some, or reject all cookies via a cookie banner. Rejecting all may limit personalized services and feature utilization.
Some cookies may be disabled by default, requiring your permission for activation, including location, identification, or profiling functionalities.
Manage your preferences through your browser or use browser-specific instructions.
Contact Us
Our Privacy Officer addresses access, correction requests, and privacy-related complaints.
For inquiries about this policy or personal information protection, contact:
Privacy Officer
OnlineLenses.ca
Will We Update This Policy?
Certainly, we will update this Cookies Policy. Various reasons may prompt changes, such as legislative updates or alterations in how we treat your personal information. If we update this Policy, we will let you know by a notice on the Site. If you keep using our services, we will assume that you’ve accepted these changes. This Policy is current as of the “last updated” date at the bottom of this page.
Last Updated: December 2023